Return & Exchange Policy
Customer satisfaction is important to us. If you are unhappy with the products that we supply to you in any way, it can be returned or exchanged provided that it is in saleable condition. Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately. If you wish to return your item for exchange these items need to be returned and reach us within 7 days of being received by you.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. The team at New India Publishing Agency makes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair use will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available.
Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase.
Returns & exchanges received outside the above time frames will not be accepted. For all returns & exchanges, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes, if any, are not refunded for shipments outside India. We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.
If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. For all returns & exchanges, send an email to firstname.lastname@example.org, and ask for a Return Authorization Document.
We do not accept any returns without the mentioned Document. We highly recommend sending back with a track and trace number so it won't get lost in the mail!