How do I cancel my order? Alternatively, how do I return a product ordered?
For outright cancellations by you: For cancelling an ordered item or the entire order, contact us by phone and ask for Cancellations Dept. If you cancel your order, before the item has been shipped, we will refund the entire amount received by us as advance payment. In case of overseas transactions, we will process the refund for the amount received by us in Indian Rupees, the amount may be different from the one charged to you in your home currency depending upon the currency rates applicable at the time of order placement and processing the refund and also the policy of your credit card company for charges and refunds.
Seek our cancellation number for reference and correspondence.
If the cancellation is after your product has been shipped, you can do one of the following:
1. If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If the product has already been delivered to you, it will be eligible for replacement, only in cases where there are defects found with the product.
Please refer to the Returns & Exchanges Policy.
New India Publishing Agency does not take title to returned items until the item arrives at our office/warehouse. At our discretion, we may issue a refund without requiring a return. In this situation, New India Publishing Agency does not take responsibility/title to the refunded item. See Returns & Exchanges Policy for more details.